Using Google Hangouts to give support with a screenshare

Before you start your first video call

  1. Download and install the latest version of the Hangouts plugin for Internet Explorer, Firefox, and Safari browsers.
  2. When asked to use your computer’s camera and microphone, click Allow.

Once both parties have done these steps, the call can be initiated from the assisting office.

Using Google Hangouts to give help

Start by going to https://hangouts.google.com and signing in using your ObieID.

After logging in, click on the Video Call button.

Give your Hangout a name. Once you hit Return, you will enter the video call.
Click on the Invite people button. Enter the email address of the person who needs support. Tell the person you’re supporting to check their email and click on the “Join” link to enter your video call.

Instruct the person you’re supporting to click on the green icon to the left of their window to begin the screenshare.

Instruct the person you’re supporting to select the screen they would like to share and click Start Screenshare.
You will then be able to see the person’s screen and assist them with their problem.

Video Tutorial

Click here to view a video of whole process

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